As you use the software, you may come across issues or ideas you would like to report to the support team. Software product teams break out requests into two categories: Bugs and Feature Requests.
Bugs and features are submitted differently, and it's important to understand the difference when submitting. The below outlines the difference between bugs and features and how to submit each ticket.
The border between a bug and a new feature may be very blurry sometimes, but you can often break it out by deciding if something is broken (bug), or if something can be improved (feature).
A bug is something that can be reasonably viewed as a problem, that causes the application to not work as expected or give incorrect output. If something appears to be broken this can all be reported as a bug. For example, bugs would be considered buttons not working, display issues, error messages appearing when they shouldn't, etc.
Features requests are specific ideas that users can send to the company asking them to add something that they feel will make the product better. Feature requests can be enhancements or improvements that can be made to the software that does not currently exist. An example of a feature request would be the ability to add customization where it does not currently exist.